Did you know? Your signers can reach out with questions - instantly

General
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Ever had a signer come back with “Hi, sorry - what is this?” or “What does clause three mean?” moments after you’ve sent a document?

Did you know, there’s a built in Signable feature that makes this easier to manage - right from the signing page? Here’s how it works:

While signing, your recipient might have a question. Instead of leaving the page or chasing down your contact details, they can simply:

  1. Click the question mark at the bottom-left of their signing screen.
  2. Select ‘Contact [your company]’ to send a message directly to you.

You can then choose where these messages go! Questions can be routed to:

  • The original sender’s email address, or
  • Your company’s central support inbox

You control this in your Company Settings under ‘Envelopes return email address’.

It’s a simple feature that makes a big difference - and it’s already built in!

6 Likes
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This is a great tip Shauna! :star:

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Super helpful! Thanks Shauna :raising_hands:

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It’s a pleasure to meet with the people who make it really good for this day in age?

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And it’s our pleasure to hear directly from our community!

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