# Why is my signer not receiving the email with their envelope?
**URL:** https://community.signable.app/t/why-is-my-signer-not-receiving-the-email-with-their-envelope/71
**Category:** Signable FAQs
**Created:** [1 August 2024 13:33 UTC](https://community.signable.app/t/why-is-my-signer-not-receiving-the-email-with-their-envelope/71 "2024-08-01T13:33:59Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Kayleigh](https://community.signable.app/u/Kayleigh)
#### Post date: [1 August 2024 13:33 UTC](https://community.signable.app/t/why-is-my-signer-not-receiving-the-email-with-their-envelope/71/1 "2024-08-01T13:33:59Z")
I’ve sent my envelope, but my signer is not receiving the email. They have checked their junk and spam and can’t see it there - what could be happening?
---
### Author:  [@Etain](https://community.signable.app/u/Etain)
#### Post date: [7 August 2024 14:41 UTC](https://community.signable.app/t/why-is-my-signer-not-receiving-the-email-with-their-envelope/71/3 "2024-08-07T14:41:36Z")
Hi Kayleigh! We sometimes see this happen from time to time if the signer’s email security settings are a little stricter than usual - thankfully there’s a quick fix! Just ask your signer to add hello@signable.app and document@signable.app to their contacts in their inbox, this adds us to their safe senders list. Once that’s been done, just click ‘Resend’ on the envelope and the email should come through without any issues.