# Latest **URL:** https://community.signable.app/latest.md?page=2 [Latest](https://community.signable.app/latest.md) · [Categories](https://community.signable.app/categories.md) · [Tags](https://community.signable.app/tags.md) **Page:** 3 --- ## [My account says I’m on Pay As You Go, but I am usually on a plan](https://community.signable.app/t/my-account-says-i-m-on-pay-as-you-go-but-i-am-usually-on-a-plan/80)
**Author:** [@Shauna1](https://community.signable.app/u/Shauna1)\ **Replies:** 1\ **Last updated:** [7 August 2024 14:59 UTC](https://community.signable.app/t/my-account-says-i-m-on-pay-as-you-go-but-i-am-usually-on-a-plan/80 "2024-08-07T14:59:40Z")
I’ve just logged in and my account says that I have 0 credits left. We are usually on a monthly recurring plan, anyone know why our accounts has switched to PAYG? --- ## [Can I add text to my envelope before sending?](https://community.signable.app/t/can-i-add-text-to-my-envelope-before-sending/78)
**Author:** [@ellie](https://community.signable.app/u/ellie)\ **Replies:** 1\ **Last updated:** [7 August 2024 14:56 UTC](https://community.signable.app/t/can-i-add-text-to-my-envelope-before-sending/78 "2024-08-07T14:56:53Z")
I want to be able to add text to my document before sending it out. The information I’ll be adding will change each time I send it, is this possible to do on Signable? --- ## [Text appearing too small on signed document](https://community.signable.app/t/text-appearing-too-small-on-signed-document/77)
**Author:** [@ellie](https://community.signable.app/u/ellie)\ **Replies:** 1\ **Last updated:** [7 August 2024 14:56 UTC](https://community.signable.app/t/text-appearing-too-small-on-signed-document/77 "2024-08-07T14:56:01Z")
The text my signer has entered is too small, how do I make sure next time I send an envelope it will be bigger? --- ## [My document won’t upload at all/looks different](https://community.signable.app/t/my-document-won-t-upload-at-all-looks-different/76)
**Author:** [@ellie](https://community.signable.app/u/ellie)\ **Replies:** 1\ **Last updated:** [7 August 2024 14:55 UTC](https://community.signable.app/t/my-document-won-t-upload-at-all-looks-different/76 "2024-08-07T14:55:04Z")
My document won’t upload, it’s just loading continuously/my document has uploaded but it looks different to the original --- ## [How can I make sure other users can’t see my envelopes?](https://community.signable.app/t/how-can-i-make-sure-other-users-can-t-see-my-envelopes/75)
**Author:** [@ellie](https://community.signable.app/u/ellie)\ **Replies:** 1\ **Last updated:** [7 August 2024 14:54 UTC](https://community.signable.app/t/how-can-i-make-sure-other-users-can-t-see-my-envelopes/75 "2024-08-07T14:54:15Z")
I’m going to be sending confidential agreements, I need to make sure other users cannot see them - how can I do this? --- ## [My password reset email isn’t coming through](https://community.signable.app/t/my-password-reset-email-isn-t-coming-through/73)
**Author:** [@Kayleigh](https://community.signable.app/u/Kayleigh)\ **Replies:** 1\ **Last updated:** [7 August 2024 14:43 UTC](https://community.signable.app/t/my-password-reset-email-isn-t-coming-through/73 "2024-08-07T14:43:31Z")
I’m trying to log in but have forgotten my password. I’ve requested a password reset but nothing is coming through? --- ## [My 2FA code is not working/I’m being asked for a code that I don’t have](https://community.signable.app/t/my-2fa-code-is-not-working-i-m-being-asked-for-a-code-that-i-don-t-have/72)
**Author:** [@Kayleigh](https://community.signable.app/u/Kayleigh)\ **Replies:** 1\ **Last updated:** [7 August 2024 14:42 UTC](https://community.signable.app/t/my-2fa-code-is-not-working-i-m-being-asked-for-a-code-that-i-don-t-have/72 "2024-08-07T14:42:24Z")
I’m trying to log in and I’m being asked for a code for two factor authentication which I don’t have/it is not working - what can I do? --- ## [Why is my signer not receiving the email with their envelope?](https://community.signable.app/t/why-is-my-signer-not-receiving-the-email-with-their-envelope/71)
**Author:** [@Kayleigh](https://community.signable.app/u/Kayleigh)\ **Replies:** 1\ **Last updated:** [7 August 2024 14:41 UTC](https://community.signable.app/t/why-is-my-signer-not-receiving-the-email-with-their-envelope/71 "2024-08-07T14:41:36Z")
I’ve sent my envelope, but my signer is not receiving the email. They have checked their junk and spam and can’t see it there - what could be happening? [Previous page](https://community.signable.app/latest.md?page=1)